So I'm at Safeway tonight with my plan all ready. They're having this great deal on Marie's dressing that I was going to get in on. If you buy 5 then each are only $.99. I happen to have 5 coupons for these for $1 off making them all free. I packed these into my cart along with some fuji apples that are on sale for .88/lb. The cashier put all my coupons through with no problem and then decided that on second thought she wouldn't take the coupons after all. She said that since the item was only $.99 she couldn't take $1 off. I said "well, can't you just take the coupon down to $.99?" and she said no. Now, since she was the cashier manager (according to her name tag) I didn't really think I could do anything. So I just paid for my apples and went on my way. I knew this wasn't quite right so I called corporate at
1-877-723-3929. I politely asked if it was Safeway's policy to not accept coupons that were higher than the price of the item. She said no. In cases like this the coupon should be adjusted down. So she apologized and talked with my Safeway and then connected me. My safeway also said that my cashier should have adjusted the coupon down and didn't understand what the issue was.
I wish I had asked for a manager while I was there or called while I was in the store but I just wanted to get home. The employees should know the coupon policy as well as their customers.
